Trading Terms

The customer shall pay for all goods and services supplied to Alpine within 30 days from the statement date. Amounts exceeding 45 days will be put on stop credit without exception. Please see the Credit Application for complete details.

Pricing

All prices stated are recommended retail prices (RRP) and include GST. Prices may be altered without notice.

Dimensions

All dimensions stated throughout this price book are nominal sizes; variations may occur during manufacturing, and care should be taken to check sizing before installation. Drawings specifications, explanatory literature, and other materials provided for descriptive purposes are not binding.

Deliveries

Delivery dates are estimates only, and the Company is not liable for any loss or damage for failure to deliver by the estimated delivery date. No liability is accepted for damage or shortage of product unless written notification is received within two working days after delivery.
Insurance of goods in transit via third-party carriers is the buyer’s responsibility.
All breakages or product shortages will not be recognised if deliveries are made by a third party organised by the retailer.
Claims for shortages or damages will not be accepted if deliveries occur between the retailer and the customer. The retail store is responsible for ensuring all products are checked for damage, quantity and correct items before they are delivered to the consumer.

Returns

Goods returned for credit must be authorized by an Alpine Sales Representative and in resalable condition, including packaging.

Alpine will not be responsible for any freight charges that may occur.
For any credit claim to be processed, Alpine must be provided with the following:

  • Alpine Invoice Number or Delivery Docket Number
  • Description of the goods
  • Reason for return
  • Amount being claimed
  • Alpine’s standard restocking fee is 20%.
A confirmation email will be sent to this address
or
We are only able to process requests for returns when the products are unopen and still in thier original packaging.
Please Note: Goods returned for credit must be authorized by an Alpine Sales Representative and should be in resalable condition, including packaging. Alpine will not be responsible for any freight charges that may occur. Alpine’s standard restocking fee is 20%.