Do I need a registered plumber to install my tapware?
Yes. It is highly recommended that the plumber follows the installation instructions enclosed with the product, this sheet details essential information about your product.
Is the tapware covered by a warranty?
Yes, all products in our tapware range are covered against construction defects. Tapware warranties are as follows. For all product warranties, visit our Warranty Information page.
Tapware and Mixers Tapware – 5 Years Replacement parts or complete product * Chrome Finish 5 Years Replacement parts or complete product * Coloured Finish 2 Years Replacement parts or complete product Wall mixers 5 Years Replacement parts or complete product Spouts 5 Years Replacement parts or complete product Shower heads and arms 5 Years Replacement parts or complete product * Shower Hoses 1 Year Replacement parts or complete product Tapware and Mixers O-rings and Washers 3 Months Replacement parts
Does all our tapware comply with WELS?
Yes, all tapware and shower products in the Alpine Building Products range is manufactured meet stringent Australian Standards and comply with the Australian Government’s mandatory WELS testing. You can be confident about the quality of our products.
What does WELS mean?
WELS stands for ‘Water Efficiency Labelling and Standards’. It is an Australian government initiative which enforces mandatory labelling for all tapware and shower products sold in Australia, to indicate their water efficiency. The higher the WELS star rating on a product, the more water efficient the product is. Please refer to http://www.waterrating.gov.au or phone 1800 803 772.